PRIVACY POLICy

Hudson Engineering (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our mobile application or website.

By accessing or using our platforms, you agree to this policy. If you do not agree, please refrain from using our services.

1. Information We Collect

a) From the Mobile App:

When you use our mobile app (available on the Google Play Store), we may collect:

  • Full name
  • Phone number
  • Email address
  • Location (for service delivery)
  • Service request details (e.g., type of service, equipment details)

This data is necessary for enabling service order placement, account management, and tracking order status.

b) From the Website:

Our website only collects data you voluntarily submit through:

  • Contact forms
  • Inquiry submissions
  • Newsletter subscriptions

This typically includes your name, email, phone number, and message.

2. Purpose of Data Collection

We use your personal information to:

  • Process service orders (through the mobile app)
  • Respond to inquiries or messages submitted via the website
  • Provide order tracking and service updates
  • Improve our services and user experience
  • Communicate updates, offers, or important service alerts

We do not sell or rent your information to third parties.

3. Data Access & Deletion

You may request:

  • A copy of your stored data
  • Correction of incorrect information
  • Deletion of your personal information

To make such a request, contact us via email at support@hudson-engineering.com or call us at 0333-2204045. Data will be deleted except where retention is required by law.

4. Cookies & Tracking (Website Only)

We use cookies and similar technologies to:

  • Remember your preferences
  • Understand user behavior
  • Improve navigation and experience

You can disable cookies via your browser settings.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet or mobile networks can be guaranteed 100% secure.

6. Mobile App-Specific Information

  • The Hudson Engineering App allows users to place orders for services including generators, motors, fabrication, carpentry, solar installation, renovation, office maintenance, and security systems.
  • Payment cannot be made through the app, but users can track payment and service status.
  • Service order and tracking features require login credentials and may request limited device permissions to function properly.
  • Location is requested only to identify the service location and is not shared beyond internal use.

7. Marketing & Communication

By registering on our mobile app or submitting your contact details via the website, you agree to receive promotional and service-related communications from Hudson Engineering. You can opt out anytime by contacting us or using the unsubscribe option in our emails.

8. Administrative Notifications

Essential alerts regarding your orders or service status (e.g., booking confirmation, technician assigned) will be sent via email/SMS and cannot be opted out of, as they are vital to the service process.

9. Third-Party Service Providers

We may use trusted third-party vendors (e.g., for hosting or communication support). They are contractually obligated to keep your information secure and confidential.

10. Your Responsibilities

If you use our mobile app, you are responsible for maintaining the confidentiality of your login credentials. Please do not share your password with anyone. We are not responsible for unauthorized access due to user negligence.

11. Updates to This Policy

Hudson Engineering reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon being posted on our mobile application or website. Continued use of our services after such changes constitutes your acceptance of the revised policy. We encourage users to periodically review this policy to stay informed about how we are protecting and using your personal information.

Contact Us

If you have questions or concerns about this Privacy Policy or the way we handle your data, please contact us:

📧 Email: support@hudson-engineering.com
📞 Phone: 0333-2204045
🌐 Website: www.hudson-engineering.com